Refund & Cancellation Policy

The full assessment is a one-time digital purchase that unlocks the complete test and detailed report on your account.

When a refund is available

• Not yet started: if you purchased the full assessment but have not started it, you may request a full refund within 7 days of payment.
• Duplicate or failed payments: amounts charged twice, or charged where the upgrade did not activate, are refunded in full once confirmed with the payment provider.
• Technical failure: if a verified technical problem on our side prevented you from completing a purchased assessment and we cannot restore it, you receive a full refund.

When a refund is not available

• After the full assessment has been completed and the report generated.
• Dissatisfaction with the outcome of a correctly scored report.

How to request

Send your registered email address and payment reference via the Contact page within 7 days of payment. Approved refunds are processed to the original payment method within 5–7 business days.